Last updated: October 21, 2026

At AIRMEX, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, items must be unused, in their original condition, and in their original packaging where applicable. Proof of purchase or an order confirmation may be required.

2. Items Not Eligible for Return

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered by the customer.

• Products marked as final sale, where permitted by law.

• Personalized or custom-made products, where permitted by law.

• Digital products that have been downloaded or accessed, where permitted by law.

This policy does not affect any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at contact@airmex.store.

Please include your order number, a description of the issue, and clear photographs when applicable. We will review your request and work with you to arrange an appropriate solution, which may include a replacement or refund.

4. How to Request a Return

To initiate a return, contact our customer support team using the details below:

Email: contact@airmex.store
Phone: +1 646-209-9461

Please provide your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions before sending any items back. Returns sent without prior authorization may experience processing delays.

5. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate return arrangements.

Original shipping charges may be non-refundable where permitted by law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If your refund has not arrived after the expected processing period, please contact us at contact@airmex.store.

7. Exchanges

If you wish to exchange an item, please contact us at contact@airmex.store. Exchanges are subject to product availability and applicable return conditions.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

This does not limit any cancellation or withdrawal rights provided by applicable law.

9. Exceptions and Consumer Rights

We reserve the right to review return and refund requests individually in accordance with this policy and applicable law.

Nothing in this policy excludes or limits any mandatory consumer rights that apply to your purchase.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Store Name: AIRMEX
Email: contact@airmex.store
Phone: +1 646-209-9461