Last updated: October 21, 2026

At AIRMEX, we aim to provide a smooth and reliable shopping experience. All orders are shipped from the United States (USA).

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. Processing times may be extended during busy periods, holidays, or due to circumstances beyond our reasonable control.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Unless otherwise stated on the product page or at checkout, estimated delivery times will be communicated during the purchasing process.

Please note that we shipp from united state and  delivery estimates are not guaranteed and may be affected by weather conditions, customs procedures, carrier delays, or other unforeseen circumstances.

3. Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be clearly indicated on our website and will be subject to the terms specified for the promotion.

4. Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If you have questions about your order's status, please contact us using the details below.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at contact@airmex.store.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

Additional shipping costs resulting from incorrect information may apply where permitted by law.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the delay.

We will work with the relevant shipping provider, where applicable, to help resolve delivery issues.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs where appropriate. We will review the situation and determine an appropriate solution in accordance with our Return and Refund Policy and applicable law.

8. International Shipping and Customs

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country's regulations.

Unless otherwise stated during checkout, customers are responsible for applicable import charges where permitted by law.

International shipments may also experience delays due to customs inspections or local delivery procedures.

9. Digital Products

If your purchase is a digital product, no physical shipping is required.

Digital products will be delivered electronically using the delivery method specified on the product page or during checkout.

If you experience difficulty accessing your digital purchase, please contact us for assistance.

10. Contact Information

If you have any questions about our Shipping Policy or an existing order, please contact us:

Store Name: AIRMEX
Email: contact@airmex.store
Phone: +1 646-209-9461